Thank you for visiting Pathways Learning, Performance, and Coaching (“we”, “our”, or “us”).
Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website at www.pathwayslpc.com or contact us for services.

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1. Who We Are

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Pathways Learning, Performance, and Coaching is a consulting, advisory, and coaching business based in Toronto, Ontario (Canada) providing strategic advisory, leadership development and neuroscience-informed coaching, to support fast-moving or high-growth environment organizations improve performance, navigate change, and accelerate organizational agility.

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If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

 

Email:​​ ​privacy [at] pathwayslpc [dot] com

Mailing Address: 5-200 Green Lane East (Unit #188). East Gwillimbury, Ontario (Canada). L9N 0Z7

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2. Information We Collect

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Personal information is any information that identifies you, or by which your identity could be determined. If we did not collect and use your personal information, we could not provide you with our services.  We only collect personal information in a lawful way when you choose to provide it. This may include:

• Contact form submissions: name, email address, and any message you send.

• Lead generation forms: name and email address.

• Automatically collected data: such as your IP address, browser type, and pages visited (through basic analytics tools or cookies, if enabled).

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We do not collect sensitive information (like financial, health, or government ID numbers).

 

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3. How We Use Your Information

 

We use the information you provide to provide our services to you, including the following:

• Responding to your inquiries or requests

• Providing consulting services and follow-up communication

• Improving our website and user experience

• Managing and growing our business (e.g., analytics and service optimization)

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We will only use your personal information for marketing purposes if you expressly agree to receive these types of communications from us. If you tell us that you no longer wish to receive information about our services, we will not send you any further material.

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4. Legal Basis for Processing

 

This website is based in Canada and therefore governed by the Personal Information Protection and Electronics Documents Act (PIPEDA), but regardless of your location, we rely on one or more of the following legal bases to process your personal data:

• Your consent (for example, when you submit a form)

• Contractual necessity (to communicate with you about services)

• Legitimate interests (to operate and improve our business)

 

In most cases, we will ask you to specifically consent if we collect, use or disclose your personal information. Normally, we ask for your express consent in writing, but sometimes your consent may be implied through your conduct with us.

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5. How We Store and Protect Your Data

 

Your information is stored securely on systems protected by appropriate technical and organizational safeguards, including password protection, encryption (where applicable), and restricted access.

We retain your data only as long as necessary to fulfill the purpose it was collected for, or as required by law.

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6. Sharing Your Information

 

We do not sell, trade, or rent your personal information. We also will not disclose your personal information to any third party to enable them to market their products and services without your consent.

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Under certain circumstances, we may need to disclose your personal information:

• When we are required or authorized by law to do so

• Where it is necessary to collect fees

• When we engage trusted service providers who provide administrative services to us such as computer back-up services, archival file storage, website hosting, analytics or email providers, in which case we will ensure that the service provider uses the same level of care as us

• If we retain other consultants at your request and on your behalf

• If the information is Publicly Available Personal Information, as it is defined under PIPEDA.

 

 

7. Cookies and Analytics

 

Our website may use cookies or similar technologies to help us understand how visitors use the site.
You can choose to accept or decline cookies through your browser settings. Declining cookies may limit some functionality, but you’ll still be able to access the site. On our website, like most other commercial websites, we may use analytics to monitor traffic patterns, site usage and related information in order to optimize our website. We may provide aggregated information to third parties, but it would not include any identifiable personal information.

 

 

8. Your Rights

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Depending on where you live, you may have the right to:

• Access and receive a copy of the personal data we hold about you

• Request correction or deletion of your personal information

• Withdraw your consent at any time (where applicable)

• Lodge a complaint with your local data protection authority

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To make any of these requests, please contact us at ​privacy [at] pathwayslpc [dot] com

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9. International Data Transfers

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Because we may serve clients around the world, your data may be transferred and stored in countries other than your own. We take reasonable steps to ensure that your data remains protected to standards consistent with applicable laws and remain responsible for all data that you provide to us.

 

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10. Links to Other Websites

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Our website may contain links to other websites. We are not responsible for the privacy practices or content of other sites. Please review their privacy policies when visiting them.

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11. Updates to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.

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12. Contact Us

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If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

• ​privacy [at] pathwayslpc [dot] com

• www.pathwayslpc.com

 

If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at 112 Kent Street, Ottawa, Ontario K1A 1H3 Canada 1.800.282.1376